Last Updated: 5/11/2024

At Harmony House Dagenham (“we,” “our,” or “us”), we are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, store, and share your information when you interact with our services, including our website, nurseries, and community programs.

1. Information We Collect

We may collect and process the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, postal address, and any other information you provide to us directly.
  • Demographic Information: Age, gender, and other demographic details relevant to our services.
  • Health Information: Information necessary for the provision of care and support services (e.g., dietary requirements, medical conditions) if applicable.
  • Usage Data: Information about how you use our website and services, including your IP address, browser type, and pages visited.

2. How We Use Your Information

We may use your personal information for the following purposes:

  • To Provide Services: To deliver our community services, support programs, and nursery education.
  • Communication: To contact you regarding your inquiries, registrations, or updates about our services.
  • Feedback: To gather feedback and improve our services based on your experiences.
  • Legal Obligations: To comply with any legal obligations we may have.

3. Legal Basis for Processing Personal Data

We will only process your personal data when we have a legal basis to do so. This includes:

  • Consent: Where you have given us consent to process your personal information for a specific purpose.
  • Contractual Obligation: Where processing is necessary for the performance of a contract with you.
  • Legal Compliance: Where we need to comply with a legal or regulatory obligation.
  • Legitimate Interests: Where it is necessary for our legitimate interests, provided those interests are not overridden by your rights.

4. Data Sharing and Disclosure

We may share your personal information in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as IT support, marketing, and data analysis.
  • Legal Requirements: We may disclose your information if required by law or to comply with legal processes.
  • Protection of Rights: We may disclose your information to protect our rights, privacy, safety, or property, or that of others.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no data transmission over the internet can be guaranteed to be completely secure.

6. Your Rights

Under data protection laws, you have certain rights regarding your personal information, including:

  • Right to Access: You have the right to request copies of your personal information.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
  • Right to Erasure: You have the right to request that we delete your personal information under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • Right to Object: You have the right to object to our processing of your personal information under certain conditions.

To exercise these rights, please contact us using the contact details provided below.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which we collected it and to comply with legal obligations.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically for any updates.

9. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Harmony House Dagenham
Baden Powell Close, RM9 6XN
enquiries@hhd.org.uk
020 8526 8200